Refund policy

2. Refund and Return Policy

We want Ribbitz to bring a smile. If something is not right, contact us and we will help.

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, the item must be unused, in the same condition received, and in its original packaging when possible.

To start a return, email support@ribbitzco.com with your order number and a short explanation of the issue.

Items sent back without first contacting us may not be accepted.

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, email support@ribbitzco.com within 7 days of delivery with:

We will review the issue and help with the next steps.

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping costs, if any, are non-refundable unless required by law.

Once your return is received and inspected, we will notify you if the refund is approved.

If approved, your refund will be issued to your original payment method. Please allow time for your bank or payment provider to process the refund.

For safety and quality reasons, used items, damaged items caused by misuse, and items not in returnable condition may not be eligible for return.

For return or refund questions, email support@ribbitzco.com with your order number.